Contact us


All times are UTC - 8 hours



   [ 4 posts ] 
Author Message
   


Joined: Tue Dec 14, 2010 5:00 pm
Posts: 2
I was able to import my vss db in the trial version but now that I am doing it again for the full version it throws a cryptic VC++ runtime error and closes.

This happens during the item import phase, so it's done the prescan, user import and import repository selection steps.

The full error message is "This application has requested the Runtime to terminate it in an unusual way." Clicking the ok button on that shuts down both the import tool and the import tool monitor.

I have used the VSS analyze/fix tool. It reports no errors.

The VSSImportTool20101214182946.log has nothing in it.


   


Joined: Tue Mar 08, 2005 12:23 am
Posts: 1315
Hi Willg,

Were you running VSS Import Tool on Vista, Windows Server 2008 or Windows 7? If so, please trying running VSS Import Tool as administrator (i.e. choose “Run as administrator” in the right-click menu) to see if it solves the issue.

If the issue persists, please try the following internal version:
http://www.dynamsoft.com/download/Suppo ... rtTool.zip

Also, you can contact our technical support via LiveHelp for instant help:
http://www.dynamsoft.com/support/livehelp.aspx

Please keep me updated on the issue.

Regards.

_________________
Catherine Sea
Dynamsoft Support Team
Follow us@Twitter, Facebook


   


Joined: Tue Dec 14, 2010 5:00 pm
Posts: 2
Yes it is installed on a 2008 box but running the import as administrator didn't help.

Using the alternate import tool you provided did work. No errors at all.

Thank you!


   


Joined: Tue Mar 08, 2005 12:23 am
Posts: 1315
Hi Willg,

Glad to hear the internal version works. :D

We will include it in the released to fix the issue.

Regards.

_________________
Catherine Sea
Dynamsoft Support Team
Follow us@Twitter, Facebook


Display posts from previous:  Sort by  
   [ 4 posts ] 


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
cron
Copyright © 2016 Dynamsoft | All Rights Reserved
dynamic designed by Dynamsoft team
Fatal: Not able to open ./cache/data_global.php