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Joined: Thu Feb 07, 2008 8:09 am
Posts: 2
I cannot see how to assign an issue to a particular person (in a group) and then have an email automatically sent to that person with the information about the incident or issue


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Joined: Tue Mar 08, 2005 12:23 am
Posts: 1315
To assign an issue to a user, you need to pick the user in the Assigned To field combo box when you are editing the issue.

For issues that are only assignable to the member/user of a particular group, you can set the Allowable Values field rule of the Assigned To field:
http://www.dynamsoft.com/ITAHosted/Help ... tm?Page=43

To send notification to user, you can user Notification Manager:
http://www.dynamsoft.com/ITAHosted/Help ... tm?Page=61

The upcoming Issue Tracking Anywhere 3.2 will allow you have more control over the notification event.

Thanks.

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Dynamsoft Support Team
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