Dynamsoft Forums

We are using SAW 5.3. The server is located remotely and we connect to the server through the proxy Cache server located at our end. While doing doing Get Latest on the code sometimes we encounter an error message “Socket error occurred”. Sometimes this happens during the start of the Get Latest, sometimes the Get Latest process starts and after a while it stops with this error.

The network is fine, the server is fine and also the cache.

Can you please suggest why this is happening?

Hi Umang,

This should be a network connection issue. You can check the "Check if the socket is valid before network operations" option in SourceAnywhere for VSS Client menu Tools| Options| General tab to see if it helps.

Thanks.

Hi Catherine,
It's not working.

Regards,
Umang

Hi Umang,

Thank you for your information.

It is possible your firewall closes the socket. Could you please ask your network admin to disable the firewall time-out feature to see if the issue persists?

Thanks.

I just ran into a similar problem where we encountered disk full then socket errors when performing a get latest on a very large set of files. We discovered that the available temp space was very low which when corrected, resolved the problem. I was surprised to see temp space dynamic demand was over 500MB for our project during the get latest operation so make sure you have adequate space.

Thank you, bugsy123. That might also be the cause of the issue Umang is experiencing.

Hi Umang, you may try clearing the temporary files folder to see if it helps. The temp folder for SourceAnywhere for VSS client can be found at Tools->Options->General tab. The temp folder for SourceAnywhere for VSS server can be found at ServerInfo->General Settings page.

Regards,